These terms form the basis of the contract between our customer and BimmieBakes. These Terms, your Order, and your Order confirmation are considered by us to set out the whole agreement between you and us for the sale of cakes. It is your responsibility to check all details in the order confirmation are complete and accurate as this is the document we work to when completing your order.
Cake sizes quoted are in inches and are based on the diameter of the cake. Cakes are 4-5 inches deep as standard. If you would like a deeper cake this needs to be requested at the time of booking. No contract is made with you until we have received your 50% non-refundable* deposit. Once your booking fee has been received you are in a legally binding contract with BimmieBakes.
We warrant that on delivery or collection the Cakes shall conform to their description as set out in the Order Confirmation, be of satisfactory quality, and comply with all food safety, statutory and regulatory requirements in the UK. We will not be held responsible for customer disappointment of the design or the interpretation of the cake as long as it is made in line with the customer’s pre-agreed requirements set out in the order confirmation and will face no consequent liability. It is the customer’s responsibility to ensure all details within the order confirmation and sketch are correct and meet their exact requirements.
The warranty does not apply to any defect in the Cakes arising from wilful damage, accident, negligence by you or any third party; if you use the cake in a way we do not recommend, your failure to follow our instructions or any alterations you carry out.
Our cakes are made in an environment where nuts, egg, milk, gluten, and other allergens are present. We cannot guarantee that any cake is allergen free, nor accept such orders.
We cannot guarantee an exact replica of any cake, but we will do our best to make it so. Where colour swatches are provided, we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.
If your cake contains figures made from sugar paste, whilst edible, we do not advise that they be eaten, due to the possible presence of dowels for reinforcement. All of our figures are handmade, and therefore, whilst we try to capture the characteristics of a particular person if requested (such as with eye colour, hair colour, hair length, glasses, etc), we cannot guarantee a true likeness. It is your responsibility to provide images for our reference. If images are not provided standard figures shall be used. Images need to be provided no later than 4 weeks prior to the event.
Our cakes contain dowels in each tier to provide support and these should be removed before consumption.
The cake is a fresh product containing no additives or preservatives and it is our right to assume consumption on the day requested. Cakes should be stored in a cool, dry place, at room temperature or below , away from direct sunlight and sources of heat in the box provided. On hot humid days, cakes should be refrigerated and removed 2 hours before consumption in a dry room, away from direct sunlight or heat.
All orders may be collected free of charge from BimmieBakes by prior arrangement. We accept no responsibility for any damage sustained to the cake once it has left the premises. Please transport your cakes in the front passengers seat empty footwell, with no heating or obstructing objects to ensure a safe delivery of your cake. If delivery has been requested, we will deliver the cake on the day set out in the order confirmation to the address provided. If the delivery address changes after the order has been confirmed additional charges may be added to cover extra mileage.
The price of your cake will be as set out in your order confirmation. A non refundable* 50% deposit is required for all orders. Please note all booking fees are non-refundable.
The balance must be paid in cleared monies no later than the date set out, 7 days before collection/delivery, in the order confirmation by bank transfer to the account specified, by cash or payment by debit card.
If payment is not received by the date specified this shall be constituted as a breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late, we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances, the cake will be made as close to the order confirmation as possible with no redress or liability on BimmieBakes.
Cancellation, postponement, and alterations
*In the event of a cancellation by yourselves, refunds are as follows;
More than 21 days prior to the delivery/collection date = Full 100% of the deposit refunded.
More than 7 days prior to the delivery/collection date = 50% of the deposit refunded
Less than 7 days prior to the delivery/collection date = No refund
Complaints are very rare and due to the amount of work put into each individual cake, we take them very seriously. Any issues must be brought to our attention within 12 hours of collection or delivery to give a fair opportunity to assess the nature of the complaint.
Both Parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof and providing the other party with a prior opportunity to resolve any issues between the parties amicably.
Complaints regarding the decoration of celebration cake can be easily repaired so errors of this nature must be pointed out upon delivery/collection so as to give us the opportunity to correct them. Once payment has been handed over this confirms that decoration is as requested, and no further claims can be made.